FAQs

For domestic orders within Thailand, customers can receive the products within 5 working days except severe weather conditions. But in case you cannot get the product on schedule, please contact Xzelix Customer Service team.

For Oversea orders, please contact Xzelix Customer Service team for further assistance.

You can check your order any time simply by logging in your Member profile and clicking on “Order” list to keep track on the status. 

You can cancel the order anytime before payment or please contact  Xzelix Customer Service Team within 30 minutes once order confirmed.

If you received a discount coupon code or voucher code for an online purchase. You can use it on the product list page. You can enter the discount coupon code or voucher code in the “Coupon Code” field on the product checkout page.

Customers can use only one coupon code per order.

Please contact Xzelix Customer Service team immediately once received the product.  If possible, please share the product photo to us. We will arrange the product exchange and please make sure the product must be unused and unworn.

If the product change is related to wrong product item/ product defect, we will take care the shipping fee. Other than these 2 cases, customers should pay for the shipping cost of returning the product to us, and we will take care the shipping cost way back to the customer.