ไทย
Product delivery
Domestic delivery service
– Starting delivery fee at 40 baht
– Free domestic delivery service (Thailand) when purchasing 1,000 baht
Delivery time
– 1-3 business days for Bangkok and its vicinity (except Saturday-Sunday and public holidays)
– 2-4 business days for other provinces (except Saturday-Sunday and public holidays)
Delivery Problems
– The store is not responsible if the product is sent to an incorrect or undeliverable address.
Please check the shipping address carefully before placing an order.
– The store is not responsible for any delays in delivery caused by the shipping company, weather conditions, or other events beyond our control. If you have any other questions about our refund and return policy, please contact us at xzelix.official@gmail.com
Product exchange/return
Products cannot be returned in any case, but the size and color of the product can be exchanged. The product must be unused and undamaged in all cases. The product must be returned in the original packaging and in perfect condition, such as unwashed, unworn, undamaged, with the label on the package, and sent to a shipping company that can provide a tracking number.
– Fill in the information to request a product exchange at https://xzelix.com/contact/
– Products can be exchanged or returned within 14 days from the date the customer purchased the product from xzelix.com only.
– Regular-priced products, member-discounted products, and seasonal discounts can be exchanged.
– Promotional products cannot be exchanged in any case, except for products with manufacturing defects.
– Products with the right to purchase or limited edition products cannot be exchanged in any case, except for products with manufacturing defects.
– Products must be in perfect condition, unused, with the product label not torn or damaged, and the product must be in complete packaging.
– Products can be exchanged for products of equal or higher value, but the customer must pay the price difference or other expenses incurred.
– In the event of a need to exchange or return the product, the customer must be responsible for the cost of returning the product and the cost of sending a new replacement product in all cases. Except for products with manufacturing defects
– Limited to 1 exchange per 1 order
– For inquiries or more information, please contact us at xzelix.official@gmail.com
Note* In case of product exchange, customers will receive a refund within 14 business days after XZELIX receives the returned product and checks the completeness of the product.
The shop cannot accept exchanges for the following items:
– Products not ordered from xzelix.com
– Products that are damaged or defective from use
– Products that are damaged from wear and tear and are not defective from the manufacturer, including product labels, stickers, and product packaging